Refund Policy
Last updated: 2026-06-07
We want you to love Conceptly. Here is how we handle payments and refunds.
1. Free right now
During our international launch, all lessons are free, so there are no charges. This policy applies once paid plans are introduced.
2. Try before you buy
Intro lessons are always free. We encourage you to try them first to make sure the format works for you before subscribing.
3. 14-day refund
If you subscribe to a paid plan, you can request a full refund within 14 days of your first payment if it is not the right fit. Just email us — no hard questions.
4. Renewals
Subscriptions renew automatically. You can cancel anytime from your account settings and keep access until the end of the current billing period. Payments for a billing period already underway are generally non-refundable except where required by law.
5. How to request a refund
Email the address below from your account email with the reason. We process requests within 5 business days; refunds are returned to your original payment method.
6. Exceptions
We may decline refunds in cases of abuse (for example, repeated refund requests or violations of the Terms of Service).
7. Contact
For any billing or refund questions, reach us at the address below.